My Cart

Close

Return Policy

Returns & Exchanges


We hope you love what you ordered, but if not, you can return most of our merchandise. We gladly accept returns of new, unused items in their original condition, including all tags and other item packaging. Our merchandise can be returned within 15 days from the day received.

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 

Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.

Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged

Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.

Real body jewelry, and clothing or footwear from which the tags have been removed cannot be returned or exchanged at all. 19dollarsorless.com gift cards are not returnable or redeemable for cash (except as required by law).

 Damages must be reported within 3 days of receiving merchandise or cannot be returned.

Please note that shipping and handling charges are not refundable. The cost of the return shipping of $5.99 will be deducted from your refund or store credit.

Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact Info@19dollarsorless.com.

REFUNDS & PROCESSING TIME
Your return will be processed within two business days from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Online credits will be issued within two business days of processing your return. Refunds will be issued within two weeks of processing your return and will be sent to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from 19 Dollars or less.

How to Return Merchandise

Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.

Our merchandise can be returned within 15 days from the day received. All Merchandise should be in its original condition, including Invoice or Order # and all tags and other item packaging, for a full refund. you must pack the merchandise in its original, unused condition, including tags and packaging, along with the return form provided in your order shipment. Place the return shipping address label included in your order on your box and ship it back to us.(You are responsible for the return shipping cost, and all shipping charges are non-refundable ). We strongly recommend to use the carrier that provides tracking number. 19dollarsorless.com is not responsible for any damages or lost returns. 

SEND RETURNS TO:
Order #_________________
P.O Box 66 
San Clemente, CA 92674

 

How do I change or cancel my order?
If you need to make any changes to your order, please call us at +1(800) 819-5001 immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm PST. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders, we will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

How do I know if my order was placed?
once you have completed your order, a confirmation email will be sent to the email address associated with your account. 

QUESTIONS/CONCERNS/VIRTUAL HUGS/COOKIES?
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our warehouse immediately at info@19dollarsorless.com or call us 1(800)-819-5001 between the hours of 9:00-5:00 Monday-Friday PST.